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    Online & Mobile Banking
    

    

    

    

    

    

    

    

    
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Enroll in Online Banking

    

    
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    Banking at the speed of life. Do it all on the go. Save time. Simplify your life.
    

    

    

    

    

    

    

    

    Zelle

    Zelle® A fast, safe, and easy way to send and receive money.
    

    

    

    

    

    

    

    


    

    

     


    


    

    

    Online Banking Demos - Banking made simple - that's what our video demonstrations show you.
    

    

    

    

    

    

    Online and Mobile Banking Features
    

    

    

    

    







    

    

    

    

    
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    Online & Mobile Banking FAQ's
    

    

    

    

    

      

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How can I sign up for Online Banking?

      It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.
      

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What types of accounts can I transfer funds to and from?

      You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.
      

      You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)
      

      In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")
      

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Whom do I call if I need Online Banking assistance? 

      Contact Online Banking Customer Service at 1-800-656-6561 (or, for business customers, 1-877-229-6428).
      

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What kinds of transactions can I perform using Online Banking?

      Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.
      

      Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.
      

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How safe is Online Banking? What systems are in place to ensure security?

      To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.
      

      As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.
      

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What is Zelle®?

      Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes2. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank1.
      

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    • 

      
How can I sign up for Online Banking?

      It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.
      

      • 

    • 

      
What types of accounts can I transfer funds to and from?

      You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.
      

      You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)
      

      In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")
      

      • 

    • 

      
Whom do I call if I need Online Banking assistance? 

      Contact Online Banking Customer Service at 1-800-656-6561 (or, for business customers, 1-877-229-6428).
      

      • 

    • 

      
What kinds of transactions can I perform using Online Banking?

      Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.
      

      Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.
      

      • 

    • 

      
How safe is Online Banking? What systems are in place to ensure security?

      To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.
      

      As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.
      

      • 

    • 

      
What is Zelle®?

      Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes2. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank1.
      

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    Still looking for more information? 
    
Check out our FAQs section.

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    
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    Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
    

    1You must have a bank account in the U.S. to use Zelle. Don’t use Zelle to send money to people you don’t know. Data charges may apply.
    

    2Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
    

    For your protection, Zelle should only be used for sending money to friends, family, or others you know and trust. Sending money through Zelle is similar to making a payment in cash. Your mobile carrier’s message and data rates may apply.
    

    *Wireless carrier fees may apply. Banking fees may apply.
    

    Citizens Bank Mobile Banking App. You may download the Citizens Bank Mobile App allowing access to many of the same services and features available with your online banking service. You can view balances and activity for eligible credit and deposit accounts included in your online service. You may perform previously set up transfers between your Citizens Bank accounts or your existing external accounts. e-statements, transfer set-up and self-initiated services like stop payments are not available using your Citizens Bank Mobile Banking App.
    

    Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.
    

    Apple, the Apple logo, iPad, iPhone, Touch ID, and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
    

    Android is a trademark of Google Inc.
    

    Google Play is a trademark of Google Inc.
    

    

    

    


    

    

    
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