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Secure log In to online banking
Secure log In to online banking
Zelle® A fast, safe, and easy way to send and receive money.
On the go? So are we. Bank with us anytime using our mobile app from your iPhone, iPad or Android.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Download our mobile banking app for iPhone®, iPad® and Android™ and select "Enroll Now" from the Login screen. Try it. We think you'll find it the quickest, easiest way to manage your accounts and deposit checks remotely.
Access our frequently asked questions about Mobile Banking.
For 24/7 access to our helpful digital banking specialists, simple call 1-800-656-6561
Download the app now
Convenient, robust banking solutions at your fingertips.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages.
Business users have access to deposit accounts, overdraft lines of credit, and some loans and lines of credit. Business customers may request that other business or personal accounts on which they have an eligible account ownership be linked to their online profile.
What's inside Online Banking:
It's easy to enroll in Citizens Bank Online®. You can create your profile using personal or account information to confirm your identity. You’ll be asked to supply your Social Security Number or Citizens account information. If you would like assistance, call Online Banking Customer Service toll free at 1-800-656-6561. Business customers should call 1-877-229-6428 to sign up.
View our Online Banking Demos
Access our frequently asked questions about Online Banking.
Security measures to prevent fraud and protect account information.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Protect yourself when you bank and shop online. From Phishing and Pharming to malware and work-from-home scams, there are many online threats whose goal is to steal both your identity and your money. At Citizens Bank, your safety and security is our number one priority. In fact, there are a number of ways to protect yourself from online fraud and identity theft:
How Citizens protects you:
How to protect yourself
How to protect yourself:
Protect yourself with a FREE Trusteer Rapport security software download.
We've partnered with Trusteer to bring you Rapport, free security software designed to make your online banking and shopping more secure than ever.
Key benefits of Trusteer Rapport security software:
Download Trusteer Rapport for Windows/Mac®
Screen reading software
At the moment, Trusteer Rapport doesn’t work with screen readers. Although you can install it, you have to turn off some of the protection. However, we’re working with the people behind Trusteer Rapport, to see if they can create a more accessible version.
Note: By downloading and installing Trusteer Rapport security software you agree with all Trusteer terms and conditions. Citizens Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport security software should be directed to user.support@trusteer.ibm.com. Users can create a support ticket through http://www.trusteer.com/support/submit-ticket.
Learn more about Trusteer Rapport security software
Each time you log in to Citizens Bank Online, we run a check on your Web browser to help ensure that your transactions will be secure. In addition, you'll be asked to provide a login ID and a password.
We encourage you to change your Online User Id from the User ID created when you were enrolled in Online Banking. After you log into Online Banking, click on the Service Center tab at the top of the page, and then click on "Change your online User ID or password". Change your Online User Id to something that is known only to you and is easy for you to remember.
If you leave your computer unattended or forget to exit, we will automatically end your online banking session after a few minutes. It's another way we work to keep your information safe and confidential.
The information exchanged between your Web browser and Citizens Bank is encrypted for your protection. Encryption is the process by which information is translated into un-interpretable code and then back into recognizable information
Citizens Bank data systems are protected by firewalls that are set up between our systems and the Internet. Any incoming messages must first pass through our firewall, which allows only certain types of messages to be sent through. This means only legitimate online banking messages will be recognized. Any other requests will be rejected before they can reach our systems.
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Deposit checks on the spot, wherever you may be.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Personal and Premier/Private banking deposit limit guidelines.
Information on Limits | Mobile Deposit Service Agreement |
Mobile Deposit Procedures | Fast Balance Agreement |
Download our Mobile Banking app with Mobile Deposit
Online Banking enrollment is required to use the mobile banking app. Enroll now >
Pay bills, transfer funds, or use Zelle - a fast, safe, and easy way to send and receive money.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Discover the speed, convenience, and security of Online Bill Pay:
NEW features:
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Don’t miss a thing with custom alerts, online statements, and FastBalance®.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Get alerted if something needs your attention.
Three kinds of Alerts:
View account statements, including those for most deposit, credit, and loan accounts, are available through Online Banking.
With Fast Balance turned on you can quickly view your account balances without having to go through the entire login process of entering your user ID and password.
To turn on Fast Balance simply log in, go into settings, select "Fast Balance" and activate the feature by turning it on and selecting the accounts you would like to view.
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.
You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)
In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")
Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.
Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.
To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.
As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.
You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.
You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)
In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")
Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.
Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.
To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.
As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.
Still looking for more information?
Check out our FAQs section.
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The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11?state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit:
CitizensOne.com
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11?state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit: